The delivery driver took pictures and sent away to Macy's to initiate the exchange process, however I was not notified the process was initiated and had to contact customer service myself.Ī week later, a new delivery driver shows up to swap out the damaged product with the new one. The set was delivered to my home damaged. Out of nowhere, Macy's contacts me in February saying the whole set magically appeared in the warehouse and was ready to be delivered. I STRONGLY URGE everyone to avoid purchasing furniture from this terrible company! My family members who have also been loyal customers of Macy’s for decades will also not return to them. I am beyond disgusted with Macy’s furniture and will never purchase anything from them again. So, after 9 months, dozens of calls to Macy’s with the rudest customer service team I have ever encountered, and a few thousand dollars later, I am left with lingering damage to my home and a broken piece of furniture. I have been told that Macy’s will contact me if they are willing to replace the broker drawer. It has also now taken 2 visits from the technician (there were also 2 times in which the appointment was cancelled at 5 PM the day prior) and the chest is still damaged - the top drawer does not close properly. After nearly two hours of the customer service rep screaming at me, I was only given a $30 refund for damage to my home (it cost significantly more to actually repair and some is not even able to fully be repaired).

I contacted Macy’s to inform them of the damage to my home and furniture.

so would hardly call them “White Glove”). However, the delivery men DRAGGED it across my brand new floors, steps, and put several holes in my wall (I will also add that none of my White Glove Delivery people ever took their shoes off, smelled heavily of cigarette smoke, etc. Finally, after another month, a non damaged chest arrived. There were two more attempts to deliver my chest (each one month apart) but both still with significant damage (one of them actually had a giant hole through the chest which looked like a pole has gone through it).

Since I bought it on a sale, the Billing Department was confused on how much to actually deduct and re-charge, which resulted in several more calls to get that corrected.

Macy s furniture gallery